Finding best practices in trust

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“Love all, trust a few, do wrong to none.” William Shakespeare’s advice in All’s Well that Ends Well still applies today. After the 2008 financial crisis, it appears that people took his advice, particularly about trust. Citizens lost trust in their government and economic institutions. As a result, measuring trust, which is hard to earn and easy to lose, is now a priority for many institutions and OECD countries. How can you safely and accurately quantify a level of trust–the confidence between two people or a person and an institution? The OECD Guidelines on Measuring Trust sets out to do just that.
OECD Observer